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Terms and Conditions – Vii Fertility (Updated: 19-09-2025)

Email: info@viishop.nl
Website: https://www.viishop.nl

Article 1 – Definitions

Vii Fertility: Located in Sint Janshaven 43 3087EA Rotterdam, registered with the Chamber of Commerce under number 91823390. BTW nr: NL004920643B24
Customer: The person with whom Vii Fertility enters into an agreement.
Parties: Vii Fertility and the Customer jointly.
Consumer: A Customer who is also a natural person acting in a private capacity.

Article 2 – Applicability

These terms and conditions apply to all offers, quotations, work, orders, agreements, and deliveries of services or products by or on behalf of Vii Fertility.
Deviations from these conditions are only valid if agreed upon in writing by both Vii Fertility and the Customer.
The applicability of the Customer’s or third parties’ general terms and conditions is explicitly excluded.

Article 3 – Price

Unless agreed otherwise in writing, Vii Fertility uses prices in Euros including VAT, but excluding other costs such as administrative or shipping fees.
Vii Fertility reserves the right to change the prices of its services and products at any time on the website or through other communications.
Price increases due to unforeseen cost price increases at the time of the offer or contract signing may lead to adjusted pricing.
Unless the increase is due to legal regulations, the Consumer has the right to cancel the contract because of such price increases (as per paragraph 3).

Article 4 – Samples and Models

If the Customer receives a sample or model of a product, no rights can be derived from it unless explicitly agreed in writing that the delivered product will match the sample or model.

Article 5 – Payment and Payment Term

Upon signing the agreement, Vii Fertility may require an advance payment of up to 50%.
The remaining payment must be made within 1 month after delivery.
The payment terms used by Vii Fertility are strict. If the Customer fails to pay the agreed amount by the due date, the Customer is automatically in default without requiring a reminder or notice.
Vii Fertility may require full payment upon delivery or request a guarantee for the total amount of services or products.

Article 6 – Right of Reclamation

If the Customer is in default, Vii Fertility may reclaim delivered unpaid products.
Vii Fertility will notify the Customer in writing or electronically.
Upon receiving notice, the Customer must immediately return the goods unless otherwise agreed in writing.
The Customer bears the costs of receiving or returning the goods as outlined in paragraph 3.

Article 7 – Right of Withdrawal

Consumers may cancel an online purchase within 14 days of the purchase date without providing a reason. This right of withdrawal does not apply to:

  • Used products

  • Customized or personalized products

  • Products that cannot be returned for hygiene reasons (e.g., underwear, swimwear)

  • Media with digital content if the seal is broken (e.g., DVDs, CDs)

  • Accommodation, travel, restaurant, transport, catering, or leisure-related services

  • Separate magazines or newspapers

  • If the consumer waived the right of withdrawal

  • If the packaging has been opened

The 14-day reflection period starts:

  • The day after the Consumer receives the final item in the order

  • The moment the Consumer confirms digital content purchase via the internet

The Consumer may exercise the right of withdrawal by sending an email to info@viishop.nl, optionally using the form at https://www.viishop.nl.
The product must be returned to Vii Fertility within 14 days of withdrawal notification; otherwise, the right lapses.

Article 8 – Refund of Delivery Costs

If the Consumer cancels the purchase on time and returns the full order on time, Vii Fertility will refund the full amount excluding shipping costs.

Article 9 – Return Costs

If the Consumer exercises the right of withdrawal and returns the full order on time, return shipping costs are the Customer’s responsibility.

Article 10 – Suspension Right

Unless the Customer is a Consumer, they waive the right to suspend any obligation under the agreement.

Article 11 – Right of Retention

Vii Fertility may exercise the right of retention and withhold the Customer’s products until all unpaid invoices are settled.
This also applies to unpaid invoices from previous agreements.
Vii Fertility is not liable for any damages caused by exercising this right.

Article 12 – Set-Off

Unless the Customer is a Consumer, they waive the right to offset any claim against Vii Fertility.

Article 13 – Retention of Title

All delivered products remain the property of Vii Fertility until the Customer has paid all outstanding invoices, including claims arising from non-compliance.
Until ownership is transferred, the Customer may not pledge, sell, or otherwise dispose of the products.
If Vii Fertility enforces retention of title, the contract is considered dissolved, and Vii Fertility may claim compensation for loss, profit, and interest.

Article 14 – Delivery

Delivery is subject to stock availability.
Unless otherwise agreed, delivery takes place at Vii Fertility.
Online orders are delivered to the address specified by the Customer.
If the Customer fails to pay on time, Vii Fertility may suspend its obligations until payment is received.
In case of late payment, Vii Fertility is not liable for late delivery.

Article 15 – Delivery Time

Delivery times provided by Vii Fertility are indicative. The Customer cannot derive any rights from late delivery unless agreed otherwise in writing.
The delivery period starts when the Customer has completed the ordering process and received confirmation.
In case of late delivery, the Customer is not entitled to compensation or cancellation unless Vii Fertility fails to deliver within 14 days of written notice.

Article 16 – Actual Delivery

The Customer must ensure they are able to receive the products at the agreed delivery time.

Article 17 – Transport Costs

Unless otherwise agreed in writing, the Customer bears the transport costs.

Article 18 – Packaging and Shipping

If packaging is opened or damaged upon delivery, the Customer must report this to the carrier before accepting the item. Failure to do so voids any claim against Vii Fertility.
If the Customer arranges their own shipping, visible damages must be reported to Vii Fertility before shipping; otherwise, liability is excluded.

Article 19 – Safeguarding

If the Customer accepts the ordered products after the agreed delivery date, all quality-related risks lie with the Customer.
All additional costs arising from early or late acceptance are borne by the Customer.

Article 20 – Warranty

Warranty applies only to manufacturing defects or faulty materials. It does not apply in the following cases:

  • Normal wear and tear

  • Damage from accidents

  • Damage due to modifications

  • Damage from negligence or improper use

  • When the defect cannot be clearly identified

Risk transfers to the Customer once the product is legally and/or physically delivered or under their control, including third parties receiving it on the Customer's behalf.

Article 21 – Exchange

The Customer may exchange or return a product under the following conditions:

  • Request is made within 14 days of delivery and original invoice is presented

  • Product is in original packaging, unused, unopened, and packaging is intact

  • Discounted, perishable, custom, or personalized items cannot be exchanged

  • For hygiene reasons, personal use items (e.g., Vii device, Vii Steam bidet, or related combo packages) are non-returnable

To exchange or return, the Customer must contact info@viishop.nl.

Article 22 – Indemnification

The Customer indemnifies Vii Fertility against all third-party claims related to the use of the supplied product and/or service.

Article 23 – Complaints

The Customer must inspect delivered goods/services as soon as possible.
If the delivered item does not meet expectations, the Customer must notify Vii Fertility within 1 month of discovering the issue.
Consumers must report within 2 months of discovering the defect.
Complaints must include a detailed explanation.
The Customer must prove that the complaint concerns an agreement with Vii Fertility.
If related to ongoing work, the Customer may not request extra work outside the original agreement.

Article 24 – Notice of Default

Any notice of default must be submitted to Vii Fertility in writing.
The Customer is responsible for ensuring timely delivery of the notice.

Article 25 – Customer Liability

When an agreement is concluded with multiple Customers, all are jointly and severally liable for compliance.

Article 26 – Liability of Vii Fertility

Vii Fertility is only liable for damage if it results from intent or gross negligence.
If liable, it only applies to direct damage related to the contract.
Vii Fertility is not liable for indirect damages, lost profits, or third-party damages.
Liability is limited to the amount covered by liability insurance. If not insured or paid out, liability is limited to the invoiced amount.
All website and catalog visuals, descriptions, and specifications are indicative and not grounds for compensation or cancellation.

Article 27 – Expiry

The right to claim compensation from Vii Fertility expires 12 months after the incident occurred. This does not affect Article 6:89 of the Dutch Civil Code.

Article 28 – Dissolution

The Customer may dissolve the agreement if Vii Fertility fails to fulfill its obligations, and the failure is not minor.
If performance is still possible, dissolution only takes place after Vii Fertility is declared in default.
If the Customer fails to fulfill obligations or if there are sufficient reasons to assume so, Vii Fertility may dissolve the contract.

Article 29 – Force Majeure

In addition to Article 6:75 of the Dutch Civil Code, Vii Fertility is not liable in force majeure situations.
Force majeure includes:

  • War or natural disasters

  • Failures by suppliers or transporters

  • Utility, internet, or telecom outages

  • Computer viruses

  • Strikes

  • Government actions

  • Transport problems

  • Bad weather

  • Operational disruptions

If Vii Fertility cannot fulfill obligations due to force majeure, its obligations are suspended.
If the force majeure lasts for more than 30 calendar days…

Article 30 – Rights of withdrawal and free gifts

  • If the consumer has received a free gift in connection with the agreement, such gift shall be deemed to form part of the agreement.
  • If the consumer exercises the right of withdrawal and terminates the agreement in whole or in part, the consumer is obliged to return the received gift simultaneously with the order, insofar as the consumer no longer meets the conditions for receiving the gift.
  • If the consumer fails to return the gift, Viishop.nl reserves the right to deduct the value of the gift from the amount to be refunded to the consumer.